1. Click on Account Statement sub item from Account Information menu item.
2. Select a single account or more than one account to get the statements for.
3. Indicate the period you want to receive the statement for, a period no greater than 30 days.
4. Click on Submit button.
5. The statement for the selected account/s will be presented to you with each account shown in a tab. Click on the tab of the account to view the statement of that account.

TIP: You can use Clear button if you want to clear the selected criteria.
You should be displayed with Account Statement in ascending sequence by Date.

1. Use Download button to download the available account transactions list of all accounts (in Word, Excel or PDF formats). The zip file is created consisting of individual files for each account.
   Next follow the instructions in the dialog box that appeared with a blinking red background.
   Choose one of the options: either to open the generated file (Open) or save this file on your workstation, for future use (Save).
2. Use Export button to export the transactions either in CSV or DBF or DBO file format, selecting previously the set of data you would like to export - whole, debit only or credit transactions only.
   The zip file is created for CSV-1C and DBF-1C file formats if the period specified is more than 1 day.
   The individual export files created for CSV-1C and DBF-1C file formats contains transactions for all selected accounts for the day. The export files created for UA and DBO file formats contains transactions for all selected accounts.
   Files generated for export are displayed in the bottom of the screen, file names being available as links.
   Click on the link with the required file and then follow the instructions from the displayed dialog box, similar to the above Download functionality.
3. For Operational Accounts, if you want to view details of a transaction, click on available Debit/Credit Amount link. Even more, you are enabled to obtain the printing form for that transaction by clicking on Print button from transaction details screen.
4. Use Print button to generate the statements in print form of all selected accounts. The zip file is created consisting of individual files for each account.
   Next follow the instructions in the dialog box that appeared with a blinking red background.
   Choose one of the options: either to open the generated file (Open) or save this file on your workstation, for future use (Save).

1. As account transactions are kept for a period of 14 months, please make sure you are setting up a Date To for the statement no older than this period. Otherwise, you would need to address such request to Bank directly.
2. If the Statement period indicated by you is older than 2 months (Date To<Today-2 months) then you are in position to be charged for this request, according to current Bank taxes.
3. If there is no turnover for a certain day within indicated period, you will be provided with Initial Balance and Final Balance only in the print form.
4. In case, the statement is missing for any day within the specified period, then a message will be presented to indicate this and you can request the statement for that day using the Request Account Statement sub item from Account Information menu item.

1. Click on Banking Details sub item from Account Information menu item.
2. Select the account from the account drop down.
3. Banking details are available as per the selected account as:
   • Beneficiary
   • Fiscal Code (For accounts in MDL currency)
   • Beneficiary Bank
   • BIC Code (For accounts in MDL currency)
   • SWIFT Code (For accounts in foreign currency)
   • IBAN Code
   • Account Currency
4. Use Download button to download the available banking details list (in Word, Excel or PDF formats).
5. Click on Print button to view/download the banking details in the PDF format.

1. Click on Inter Account Transfer - FX sub item from Payments menu item.
   TIP: If you have previously saved funds transfer forex payment, you can choose Maintain Payments facility to make use of that payment on your current activity.
2. Enter the Transfer Details:
   • Document Number - if you consider necessary you can change the field value (a number with maximum 10 digits in length) or reset the it by using the Reset button
   • Transfer Date - select a date no later than 30 days from Today and this must be a Bank working day
   • Validity Date - select a date no earlier than Transfer Date
   • Responsible Person - click on the button next to field (with '^' arrow) and select the required person or type manually; when necessary use Corporate Contacts facility to define/identify the responsible person
   • Phone of the Responsible Person - you can use the phone number of the selected responsible person or you can enter another appropriate one
   • Debit Account - select the debit account and make sure that its currency is different from credit account currency
   • Debit Amount - enter the debit amount if the credit amount has not been set; the amount is in debit account currency
   • Credit Account - select the credit account and make sure that its currency is different from debit account currency
   • Credit Amount - enter the credit amount if the debit amount has not been set; the amount is in credit account currency
   • Exchange Rates - enter the exchange rate and click on Apply button
     If you click on Apply button without having set an exchange rate, the MAIB rates will be obtained and used on amount calculations.
   • Purchase Target - it is mandatory to enter the purchase target once you have chosen a debit account in MDL currency
   • Reference
3. Click on Submit button.
   TIP: If you would like to come back to this payment later, use Save button instead of proceeding with payment now. These saved payments can be viewed and used from Maintain Payments facility only.
   Also you can save the payment as a template, be checking the Template Name field, then entering the Name and selecting the template type: Own or Company. Own template will be visible to you only while company template will be available to other users of your company as well
   

• Transactions made ​​outside normal working hours of the bank and on weekends, will account for the next working day.
• You can perform Forex transactions from/to operational only.
• You will be able to perform inter account Forex payment within the established daily and transaction limits for debit account.

1. Click on Domestic Payment - MDL sub item from Payments menu item.
   TIP: If you have previously saved domestic payment, you can choose Maintain Payments facility to make use of that payment on your current activity.
2. Select to make a payment using Beneficiary Search facility.
3. Select payment beneficiary type: Ordinary or Treasury (depending on the beneficiary type you are going to make payment to).
4. Select Payment Option: Company Defined Beneficiary or Bank Defined Beneficiary (which are usually different service providers)
5. Click on Submit button.
6. On the search page enter beneficiary criteria: Beneficiary Name, Account Number/IBAN and/or Fiscal Code.
   TIP: Do not enter any search criteria if you want to retrieve the entire list of domestic beneficiaries.
7. Click on Search button.
   TIP: Click on Clear button if you want to clear both search criteria and current search results.
8. In the search results with Domestic Beneficiaries select the needed one.
   TIP: Use Add Beneficiary facility in case you want to add a new beneficiary to make payment to.
9. Click on Next button.
10. Enter the payment details:
    • You can view selected beneficiary details at the top of the screen. If the payment is to a treasury beneficiary, you can even edit the beneficiary details
    • Document Number
    • Payment Date
    • Select the Payer Account Number/IBAN
    • Payer Bank Code and Payer Bank Name do not require to be setup by you as they are taken from your Company Profile
    • Amount
    • Payment type - Urgent or Normal; please note that Bank will apply an additional charge for your Urgent payment
    • VAT Indicator - the payment includes VAT, does not include VAT or no VAT applies to payment
    • VAT percentage - the percentage added to the amount in case a payment indicator is of 'does not include VAT' type; once you have entered the percentage click on Apply button for this to be applied on the Amount
    • IVSP (income tax paid at source) - enter the number of percentage and click on Apply button; in this case the income tax will be deducted from payment amount.
    • Payment Details - this will be pre-filled depending on the sub-account number of the treasury beneficiary, VAT indicator you have chosen and VAT percentage set by you, and also depends on IVSP that has been deducted form your payment amount; additionally you can enter other details into this field.
11. If required specify option as either "Setup as Recurring Payment" or "Save As Template"
    • you can save the payment as a template, be checking the "Save As Template" field, then entering the Name and selecting the template type: Own or Company. Own template will be visible to you only while company template will be available to other users of your company as well.
    • Or you can set up the payment as recurring payment, check the "Setup as Recurring Payment" field and specify the following Recurring Payment Details
      • Nickname.
      • Payment Frequency - select the frequency of the recurring payment
      • The system allows three options in which Recurring Payment Instruction can conclude.
      1. Last Payment Date - No more transfer will take place after this date.
      2. No Of Payments - These many number of transfers will take place.
      3. Until Further Notice - The transfer will keep taking place until you cancel the Recurring Payment Instruction

• Transactions made ​​outside normal working hours of the bank and on weekends, will account for the next working day.
• Please make sure that you have setup a date no later that 30 days from current date and that is a Bank working day.
• You can change the document number if necessary (a number with 10 characters in length) or you can reset this number by pressing the Reset button.
• You will be able to make payments within the established daily and transaction limits for debit account.

1. Click on Domestic Payment - MDL sub item from Payments menu item.
2. Select the Import from File option.
3. Click on Browse button.
4. Select the file you have prepared for import and click on Submit button. If there are errors in the payment details in the file, these errors will be presented to you.
   
   If there are no errors in the file being imported, BankFlex verifies whether the instructions in the file are already created using the document number and date. If the instruction is already created or duplicate within the file then information of duplicate instructions is provided and such instructions cannot be selected to create.
5. Select from the list only those payments you want to be sent to the Bank for processing.
6. Individual payments will be created for each payment selected in the list by you.
7. Click on Submit button.
   TIP: You can modify VAT, IVSP and other details in the created instructions from the Maintain Payments facility.

• For the payments file to be imported successfully, it is essential to make sure that the file structure and format matches the Bank requirements against this while creating the file.
• The file can contain both ordinary and treasury payments.
• The payments with import from file are made in one single currency.
• You will be informed about payments import status. If at least one payment is wrong, the whole import will fail and you will be asked to correct the errors. Once you have corrected all errors you can import the file again.
• If there are no errors in the import file, you may see the details of each payment by clicking the instruction number of the payment.

1. Click on Domestic Payments - bulk sub item from Payments menu.
2. Select the beneficiary group name and press on Search button. You will be able to select the beneficiary group to make payment only if the selected group has more than one beneficiary defined
   The beneficiaries list is displayed for selection.
3. Select the required beneficiaries from the list. You need to select more than one beneficiary for this payment.
4. Specify the payment details for the beneficiary in the Related Document field. This requires at least one numeric value.
5. Change the beneficiary Amount if necessary.
6. Click on Recalculate button.
7. Enter the payment details.
8. Click on Submit button.
   TIP: Click on Save button if you want to come back to this payment on a later date instead of sending it for processing to the Bank. These saved payments can be viewed and used from Maintain Payments facility only.
   Also, you can save payment details as a template. Check for this the Template Name field, enter the name and select the option - Own or Company. Own template will be visible to you only while company template will be available to other users of your company as well

• Transactions made ​​outside normal working hours of the bank and on weekends, will account for the next working day.
• Please make sure that you have set a date for payment no later than 30 days from current date and this is Bank working day.
• You can change the document number if necessary (a number with 10 characters in length) or you can reset this number by pressing the Reset button.
• You will be able to make payment within established daily and transaction limits for payer account.
• The total amount and the beneficiary amount will be calculated depending on the VAT and ISVP indicated by you in payment details.

1. Click on International Payment sub-item from Payments menu item.
   TIP: If you have previously saved international payment, you can choose Maintain Payments facility to make use of that payment on your current activity.
2. Select the payment option - New Payment.
3. Click on Submit button.
4. Enter payment details:
   • Document Number
   • Payment Date
   • Select the Payer Account Number/IBAN
   • Set the payment Amount
   • Select the Payment Currency
   • Select the Beneficiary Account/IBAN and the details of the selected beneficiary will be presented.
     TIP:
     • Click on Create Beneficiary button in case you want to add a new beneficiary to make payment to.
     • Click on Edit Beneficiary button in case you want to edit the selected beneficiary before making payment.
   • Set INN, BIK and Correspondent Account if the Payment Currency is RUB.
     TIP:
     • If you are making payment in non-RUB currency and Correspondent Account is defined for the selected beneficiary then to change the correspondent account, click on Edit Beneficiary.
   • Commission type - BEN (from beneficiary account), OUR (from payer account) and SHA (shared between both beneficiary and payer)
   • select the Commission Account
   • Payment Details - this will be pre-populated from the selected overseas beneficiary; additionally you can enter other details into this field.
   • Other Information
   • Description of Operation
   • Attach scan/soft copy of confirmative documents, if any
   • Select the declaration that photocopy is identical with the original if any confirmative document is attached
5. Click on Submit button.
TIP: Click on Save button if you want to come back to this payment on a later date. These saved payments can be viewed and used from Maintain Payments facility only.
Also you can save the payment details as a template. Check for this the Template Name field, enter the name and select the option - Own or Company. Own template will be visible to you only while company template will be available to other users of your company as well
Intermediary Bank is not required/used if the payment currency is in RUB or UAH.

• Transactions made ​​outside normal working hours of the bank and on weekends, will account for the next working day.
• You can make International payments only from your accounts in foreign currency, while as commission account it can be used a MDL currency account as well.
• If the payment amount is in another currency than that of the debit account, then the transfer will be performed using the Bank exchange rates on the payment date.
• If the payment amount is in another currency than that of the debit account, then you do not have to provide BEN as commission type.
• You can change the document number if necessary (a number with 10 characters in length) or you can reset this number by pressing the Reset button.
• You will be able to make payment within established daily an transaction limits for selected payer account.

1. Click on International Payments sub item from Payments menu item.
2. Select the payment option - import from file.
3. Click on Browse button.
4. Select the file that you have prepared for import and click in Submit button.
5. If there are errors in the payment details in the file, these errors will be presented to you.
6. If there are no errors in the file being imported, BankFlex verifies whether the instructions in the file are already created using the document number and date. If the instruction is already created or duplicate within the file then information of duplicate instructions is provided and such instructions cannot be selected to create.
7. Select from the list only those payments you want to be sent to the Bank for processing.
8. Individual payments will be created for each payment selected in the list by you.
9. Click on Submit button.

TIP: You can modify details in the created instructions from the Maintain Payments facility

• For the payments file to be imported successfully it is essential that the file structure and format matches the Bank requirements against this while making the file
• You can make International payments only from your accounts in foreign currency, while as commission account it can be used a MDL currency account as well.
• If the payment amount is in another currency than that of the debit account, then the transfer will be performed using the Bank exchange rates on the payment date.
• If the payment amount is in another currency than that of the debit account, then you do not have to provide BEN as commission type.
• You can change the document number if necessary (a number with 10 characters in length) or you can reset this number by pressing the Reset button.
• You will be informed about payments import status. If at least one payment is wrong, the whole import will fail and you will be asked to correct the errors. Once you have corrected all errors you can import the file again.
• You will be able to make payment within established daily and transaction limits for selected payer account.
• If there are no errors in the import file, you may see the details of each payment by clicking the instruction number of the payment.

1. Click on Maintain Payments sub item from Payments menu item.
   You will be provided with the entire list with payment instructions that have been saved, awaiting authorization 1 or de-authorised.
2. Select the instruction that you want to view/modify or send to Bank for processing.
3. Click on the instruction type link to view the details of the instruction.
   The Instruction Details will be presented differently for different instruction types
4. Make the necessary changes.
5. Click on Save button.
   TIP: Click on Submit button if you want to send the instruction to the Bank for processing.
   You can also save the payment details as a template. Check for this the Template Name field, enter the name and select the option - Own or Company. Own template will be visible to you only while company template will be available to other users of your company as well
   

1. Click on Maintain Payments sub item from Payments menu item.
   You will be provided with the entire list with payment instructions that have been saved, awaiting authorization 1 or de-authorised.
2. Select one instruction and click View/Print button. The instruction details will be presented differently for different instruction types. Click on Print button to generate the document details.
3. Select more than one instruction and click View/Print button. The instruction details of all the selected instructions will be presented differently for different instruction types.
4. Select the instructions, specify Print options as Word, Excel or pdf and click Print register button. It will generate the list of selected instructions in the specified file format.

1. Click on Maintain Payments sub item from Payments menu item.
   You will be provided with the entire list with payment instructions that have been saved, awaiting authorization 1 or de-authorised.
2. Select the instructions and click 'Delete' button to delete the selected instructions.
   TIP: You can select all the instructions by clicking the checkbox in the table header or by selecting checkbox for individual instructions.
3. Click Yes button from the dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with this action any more.

1. Click on Maintain Payments sub item from Payments menu item.
2. Select 'All - Awaiting Authorization' in the Instruction drop down if this option is available to you. This will retrieve list of instructions created by other users and are in de-authorised, awaiting authorization 1, awaiting authorization 2 and so on till awaiting authorization n where n is the number of authorizers in the rule
3. Click on the instruction type link to view the details of the instruction.
   The Instruction Details will be presented differently for different instruction types
4. Select one instruction and click View/Print button. The instruction details will be presented differently for different instruction types. Click on Print button to generate the document details.
5. Select more than one instruction and click View/Print button. The instruction details of all the selected instructions will be presented differently for different instruction types.
6. Select the instructions, specify Print options as Word, Excel or pdf and click Print register button. It will generate the list of selected instructions in the specified file format.
7. Select the instructions and click 'Delete' button to delete the selected instructions.
   TIP: You can select all the instructions by clicking the checkbox in the table header or by selecting checkbox for individual instructions.
8. Click Yes button from the dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with this action any more.

1. Click on Maintain Payments sub item from Payments menu item.
2. Select 'Recurring Payments' in the Instruction drop down. This will retrieve list of recurring payment instructions that have been saved, de-authorised or awaiting authorization 1 , awaiting authorization 2 and so on till awaiting authorization n where n is the number of authorizers in the rule
3. Click on the instruction type link to view the details of the instruction.
   The Instruction Details will be presented differently for different instruction types
4. Make the necessary changes.
5. Click on Save button.
   TIP: Click on Submit button if you want to send the instruction to the Bank for processing.
6. Select the instructions and click 'Delete' button to delete the selected instructions.
   TIP: You can select all the instructions by clicking the checkbox in the table header or by selecting checkbox for individual instructions.
7. Click Yes button from the dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with this action any more.

1. Click on Instruction Templates sub item from Payments menu item.
   All templates that have been saved by you or saved by other corporate users as Company-wide templates are made available to you.
2. Select the template you are interested in.
3. Click on Make Payment button.
4. On the payment details screen you can modify data as necessary (edit and send to Bank for processing, save instruction, save as another template etc.)

1. Click on Instruction Templates sub item from Payments menu item.
   All templates that have been saved by you or saved by other corporate users as Company -wide templates are made available to you.
2. Select the template you are interested in.
3. Click on Delete button.
4. Click on Yes button from the dialog box you are prompted with.
   TIP:Click on No button if you do not want to proceed with this action any more.

1. Click on Instructions History/Status sub item from Payments menu.
2. Select the Instruction Type
   • My Setup Instructions - the instructions that have been setup by you
   • My Actioned Instructions - the instructions actioned by you
   • All - the instructions setup by anyone in the company. This option is available only if you posses this privilege
3. Select the status of instructions you want to view:
   • Waiting for Authorisation - the instructions that are not yet actioned by any authoriser. This option is available only for "My Setup Instructions" type
   • Authorised Instructions- the instruction authorised by any authoriser
   • De-Authorised Instructions- the instruction de-authorised by any authoriser
   • Cancelled Instructions- the instruction cancelled by any authoriser
   • In Authorisation- the instruction that is under authorisation i.e. authorised by at least one authoriser
   • Expired Instructions- the instruction that is expired i.e. not completely authorised and payment date is a date in past
   • In Process Instructions- the instruction that has been accepted by Bank for processing
   • Instructions Rejected by ABS - rejected by automated Bank system
   • Rejected Instructions - rejected by Bank operator
   • Processed Instructions - the payment has been successfully processed by Bank
   • All
4. Select the date criteria (optional) if you want to filter the instructions for their setup date or status updated date. The status updated option appears only when status is one of In Process, Rejected By ABS, Rejected or Processed
5. Click on Search button.
   You will be displayed with all the instructions of selected criteria
6. Select the instruction and click 'View' to view its details. Payment Details are made available to you.
   TIP: Use Print facility if you want to get the print form corresponding to that particular instruction type.
   NOTE: "Message from the Bank" field displays the messages regarding instructions processing results, including the instruction rejection reason. This is available only when instructions has been sent to Bank for processing.

1. Click on Request – cash withdrawal sub item from Payments menu item.
   TIP: If you have previously saved payment of this type, you can choose Maintain Payments facility to make use of that payment.
2. Select 'New Request' option to make a new payment manually.
3. Click on Submit button.
4. Initially, the screen shows some of the fields and based on currency of the selected account, more fields to input will appear.
5. Select the account number and another section 'Delegate to receive cash' section will appear depending on the currency of selected account.
6. Specify all the mandatory fields.
   TIP:
   • The field ‘Issued Date’ can only be a past date
   • The Bank Code should be of MAIB bank only. You can click on '^' button next to the field Beneficiary IBAN field to search for the entered IBAN. The beneficiary details for the given IBAN will be set in the beneficiary section and tax description in Payment Details field.
   • The field ‘Date of Issue’ can be 30 days in past and 30 days in future if you belong to treasury subscriber otherwise, the field will always be current day and not allowed to edit
7. If the selected account is in MDL currency then for the field ‘Payment Destination’, you can select up to 10 distinct destinations from the list and specify the amount for each. TIP: Click ‘+’ to add the row and ‘-‘ to remove the row if not required
8. You can save the payment as a template by checking the "Save As Template". Enter the Name of template and select the template type: Own or Company. Own template will be visible to you only while company template will be available to other users of your company as well
9. Click on Submit button to create the payment. The payment instruction is waiting for authorization now. TIP: Click on Save button if you don't want to proceed with this payment now, but you would like to come back to it on a later date. These saved payments can be viewed and used from Maintain Payments facility only.

1. Click on Request – cash withdrawal sub item from Payments menu item.
2. Select the Import from File option.
3. Click on Browse button.
4. Select the file you have prepared for import and click on Submit button. If there are errors in the payment details in the file, these errors will be presented to you.
   If there are no errors in the file being imported, BankFlex verifies whether the payment instructions in the file are already created using the document number and date. If the instruction is already created or duplicate within the file then information of duplicate instructions is provided and such instructions cannot be selected to create.
   TIP: The import file should be in XLSX format for non-treasury subscriber and in XML for treasury subscriber and the structure of file should be in accordance with requirements.
5. Select from the list only those payments you want to be sent to the Bank for processing
6. Individual payments will be created for each payment selected in the list.
7. Select from the list only those payments you want to be sent to the Bank for processing.
8. Individual payments will be created for each payment selected in the list by you.
9. Click on Submit button.
The payment instructions are waiting for authorization now.
NOTE:
• For the payments file to be imported successfully, it is essential to make sure that the file structure and format matches the Bank requirements against this while creating the file.
• Different file structure is required for xlsx file for payments in MDL currency and payments in non-MDL currency.
• You will be informed about payments import status. If at least one payment is wrong, the whole import will fail and you will be asked to correct the errors. Once you have corrected all errors you can import the file again.
• If there are no errors in the import file, you may see the details of each payment by clicking the instruction number of the payment.

1. Click on Setup Employee sub item from Salary Project menu item.
2. Enter the Employee Details and Account Number(s) or Account Category(s) for this Employee.
3. Click on Submit button.

1. Open the Employees Master List.
2. Click New button.
3. Enter Employee Details and Account Number(s) or Account Category(s) for this Employee.
4. Click on Submit button.

• When completing the Employee Details please make sure that you provide the First Name and Surname, either Personal Code or ID number, and at least one Account Number or Account Category.
• You can set up to 6 distinct Account Categories to the Employee.

1. Open the Employees Master List.
2. Select the Employee record you want to edit.
   TIP: You can quickly find a specific Employee by using the available Search Employee facility.
3. Click Edit button.
4. Amend Employee Details as needed.
5. Click on Submit button.

• You can amend any details of the Employee, but before saving please make sure that you provided the First Name and Surname, and a unique Personal Code and / or unique ID Number .
• You can set up to 6 distinct Account Categories to the Employee

1. Open the Employees Master List.
2. Select the Employee record you want to edit.
   TIP: You can quickly find a specific Employee by using the available Search Employee facility.
3. Click on Delete button.
4. Click OK to confirm your decision to remove the Employee from Master List.
   TIP: Click No if you changed your mind regarding delete action.

• Removing the employee from Master List will remove it from any sub list this is associated with
• If this Employee is still present in the List with Employees available at Bank, after lists synchronization this Employee will be enlisted again.

1. Click Maintain Employees List sub item from Salary Project menu item.
2. Select Master option from Maintain Employee Lists section of the screen.
3. Click View/Edit Master List button.
   You will be taken to the Employee List Details.
TIP: Use Download facility to download the Master List file.
4. In the screen with list details search for the employee you are interested in.
   If necessary, you can perform different add/edit/delete employee actions.

1. Click Maintain Employees List sub item from Salary Project menu item.
2. Select Sub List option from Maintain Employee List section of the screen.
3. Search for the Sub list you want to maintain.
   TIP: If you do not have a Sub List yet or it appeared the necessity to rename/delete an existing one, you can use the add/rename/delete sub lists facility.
4. Click on View/Edit button.
   TIP: Use Download facility if you want to download the Sub List.
5. Search for the employees you are interested in.
6. Click on Assign/Un-assign button.
7. Select the Employee from Unassigned list you want to move to Assigned list.
   TIP: Use search employee facility to quickly identify the required employee.
8. Click on Move ‘>’ button.
   TIP: Use Move All ‘»’ button to move all available employees at once.
9. Repeat steps 6 and 7 as many times as required.
10. Click on Submit button.

1. Click Maintain Employees List sub item from Salary Project menu item.
2. Select Sub List option from Maintain Employee List section of the screen.
3. Search for the Sub list you want to maintain.
   TIP: If you do not have a Sub List yet or it appeared the necessity to rename/delete an existing one, you can use the add/rename/delete sub lists facility.
4. Click on View/Edit button.
   TIP: Use Download facility if you want to download the Sub List.
5. Search for the employees you are interested in.
6. Click on Assign/Un-assign button.
7. Select the Employee from Unassigned list you want to move to Assigned list.
   TIP: Use search employee facility to quickly identify the required employee.
8. Click on Move ‘<’ button.
   TIP: Use Move All ‘«’ button to move all available employees at once.
9. Repeat steps 6 and 7 as many times as required.
10. Click on Submit button.

1. Click Maintain Employees List sub item from Salary Project menu item.
2. Select to view/edit either the Master List or a Sub List.
3. Enter the search criteria on the Employee List Details screen.
   You may specify as search criteria one or all of the followings: First Name, Surname, Personal Code, Origin.
   TIP: If you want to get the whole list with Employees, do not enter any search criteria.
4. Click on Search button.
   All the Employees matching entered criteria are retrieved and displayed for your usage.
   You can download the retrieved employees in Excel and/or Txt formats.
   TIP: Use the Clear button if you want to clear the search criteria all at once.

1. Click Maintain Employees List sub item from Salary Project menu item.
2. Select Sub List option from Maintain Employee List section of the screen.
3. Click on Create New Sub list button.
4. Enter Sub list name.
5. Use search employee facility to identify the required employees.
6. Assign identified employees to this Sub list.
7. Click on Submit button.

1. Click Maintain Employees List sub item from Salary Project menu item.
2. Select Sub List option from Maintain Employee List section of the screen.
3. Enter the name of the Sub list you want to work with. TIP: Use Clear facility to erase all search criteria at once.

1. Click on View Logs sub item from Salary Project menu item.
2. Enter the file name you want to download.
   TIP: Click on Clear button if you want to clear the search criteria.
3. Click on Download button.
4. Select the path you want to save the file on and click on Save button from Save As dialog box you are prompted with.
   The file should be available for usage now.

1. Click on Loan Repayment by Employee sub item from Salary Project menu item.
2. Once you are informed that the file is available, click on Create Instruction button.
   You are taken to the Create Payroll Instruction screen which is filled in with Payment Details and Employee Details from Loan Repayment file.
3. Click on Submit button.
   Your Instruction is waiting for authorization now.

• Transactions made ​​outside normal working hours of the bank and on weekends, will account for the next working day.
• ‘File is available’ message denotes its availability and ‘No File for Processing’ means that no loan repayment details are available and thus no create instruction or download activities can be done.
• You will not be able to amend any of Payment Details or Employee Details from here.
• The created Instruction will be of type Instruction by Account Number.

1. Click on Setup Overseas Beneficiary sub item from Catalogs menu item.
   TIP: An Overseas Beneficiary can also be added using Maintain Overseas Beneficiaries service , through New button.
2. Enter the overseas beneficiary details for each of the displayed sections:
   • Beneficiary: Name, Account Number/IBAN, Resident status, INN for making payment in RUB, Country Code, City/Locality, Address/Street, Payment Destination
     TIP: Use the Country lookup for right code selection.
     For this enter the criteria for Country Code and press Search ('^') button next to the field. On the screen with results click either on Country Name or Country Code links.
     The Country Name and Country Code from beneficiary details screen is filled in with corresponding details of the item selected from catalog.
     The Payment Destination of the beneficiary is used to pre-populate the Payment Details while making an international payment to this beneficiary.
   • Beneficiary Bank: SWIFT Code, Bank Name, Country Code, City/Locality, Address, Correspondent Account, BIK for making payment in RUB
     TIP: Use SWIFT Codes lookup for all the beneficiary bank details are filled in with details corresponding to code selected by you, except Correspondent Account.
     The details can be manually entered by selecting the Manual radio button
     Click on Clear button to clear the details entered
   • Intermediary Bank: SWIFT Code, Bank Name
     TIP: Use SWIFT Code lookup to set a valid Intermediary Bank Code and Name. For this enter the criteria for SWIFT Code and press Search button next to the field
     The details can be manually entered by selecting the Manual radio button
     Click on Clear button to clear the details entered
   • Click on Submit button on Branch Name or Branch Code links.
     The Bank Code and Bank Name fields from beneficiary details screen is filled in with corresponding details of the item selected from catalog.
3. Click on Submit button.

1. Click on Maintain Overseas Beneficiary sub item from Catalogs menu item.
2. Enter the beneficiary search criteria: Beneficiary Name or Account Number/IBAN, or both of them.

TIP: Do not enter any criteria if you want to retrieve the entire list with overseas beneficiaries.
3. Click on Search button.
4. From the list of returned beneficiaries select the one you want to edit.
   TIP: Use Clear button if you want to clear the current results set.
5. Click on View/Edit button.
   TIP: you can create new beneficiary by clicking New button.
6. Change any of beneficiary details as required.
7. Click on Submit button.
   

1. Click on Maintain Overseas Beneficiary sub item from Catalogs menu item.
2. Enter the beneficiary search criteria: Beneficiary Name or Account Number/IBAN, or both of them.
   TIP: Do not enter any criteria if you want to retrieve the entire list with overseas beneficiaries.
3. Click on Search button.
4. From returned results select the one you want to delete.
   TIP: Use Clear button if you want to clear the current results set.
5. Click on Yes button in the confirmation dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with this action any more.

1. Click on Setup Beneficiaries Group sub item from Catalogs menu item.
   TIP: A Beneficiary Group can also be added using Maintain Beneficiaries Group service, through New button.
2. Enter Group Name.
3. Enter the search criteria for the beneficiaries that you are going to include in the group: Beneficiary Name or Account Number, or both of them.
4. Enter Search button.
5. From the list with unassigned beneficiaries select the ones you want to include in the group.
6. Click on Move ‘>’ button.
   TIP: Use Move All ‘»’ facility if you want to move all unassigned beneficiaries to the assigned beneficiaries list.
   The vice versa action, un-assign beneficiaries, is also available - ‘<’ and ‘«’
7. Click on Submit button.

1. Click on Maintain Beneficiaries Group sub item from Catalogs menu item.
   You will be provided with the list of beneficiaries groups that have been setup for your Company.
2. Select the group that you want to view/modify.
3. Click on View/Edit button.
4. On the Beneficiary Group Details screen make the necessary changes.
5. Click on Submit button.

1. Click on Maintain Beneficiaries Group sub item from Catalogs menu item.
   You will be provided with the list of beneficiaries groups that have been setup for your Company.
2. Select the group that you are going to delete.
3. Click on Delete button.
4. Click on Yes button from the confirmation dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with the action any more.

1. Click on Define Roles sub item from User Administration menu item.
2. Click on New button.
3. Enter the role Name (mandatory) and the role Description
4. Click on Save Role button.

1. Click on Define Roles sub item from User Administration menu item.
2. Select the role you want to view/edit.
3. Click on View/Edit button.
4. In order to edit a role, apply required amendments to Role Name and Role Description.
5. Click on Save Role button.
   The updated list of roles is displayed.
   TIP: In order to change resources and privileges associated with this role, use  Roles Details facility.

1. Click on Define Roles sub item from User Administration menu item.
2. Select the role you want to delete.
3. Click on Delete button.
4. Click on Yes button in the dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with the action any more.

1. Click on Define Roles sub item from User Administration menu item.
2. Select the Role to edit.
3. Click on Role Details button. The resources assigned to the role are displayed.
4. Click on Assign button.
5. Select the Resource type for which privileges are to be added - Accounts, Group or General.
6. If on previous step you selected Accounts or Group option, then select the Accounts or Groups from the list. The group option allows to assign similar privileges to all accounts within the group.
7. Select the privilege(s) from Unassigned list.
8. Click on Move ‘>’ button.
   Repeat steps 7 and 8 as many times as necessary.
   TIP: Use Move All ‘>>’ button if you want to move all available items at once.
9. Click on Submit button.
   The resource with its corresponding privileges is added to the list of resources available to Role.

1. Click on Define Roles sub item from User Administration menu item.
2. Select the Role to edit.
3. Click on Role Details button.
4. From the list of available Resources select the one you want to restrict Role access to.
5. Click on Un-assign button.
   The selected Resource is removed from the list with resources available to Role, along with its associated privileges.

1. Click on Define Roles sub item from User Administration menu item.
2. Select the Role which details you want to edit.
3. Click on Role Details button.
4. From the list with available Resources select the one for which you want to restrict privileges.
5. Click on View/Edit button.
   
6. From the list with assigned privileges, select the one you want to restrict the access to.
7. Click on Move ‘<’ button.
   Repeat steps 6 and 7 as many times as necessary.
   TIP: Use Move All ‘<<’ button if you want to move all items at once.
8. Click on Submit button.
   Resource with updated set of privileges is available in the list of Resources.

• The list with displayed privileges depends on selected Resource type - Accounts, Group or General.
• The Accounts and Group resource type will display only those resource that are not assigned to the Role yet.
• If you choose to setup privileges at Group level, then these will overwrite the privileges assigned to Accounts linked to this group.
• For a role to be usable, it is essential to assign to it at least one resource and and least one privilege for that Resource.

1. Click on Define Users sub item from User Administration menu item.
2. Click on New button from the screen.
3. Enter user details: 
   • compulsory- First Name, Surname, Mobile Number, Email, Passport Number, User Logon ID, Password send (SMS or Email)
   • optional - Middle Name, Telephone Number Fax, Department, Job Title, Personal Code, Address, User Active, Alert Method (SMS or Email)
4. Click on Submit button.
   Note: The mobile number and Email should be unique i.e. it is not used by some other user in the system. If so, you will not be able to create the user.

1. Click on Define Users sub item from User Administration menu item.
2. Select the user you want to view/edit.
3. Click on View/Edit button.
4. In order to edit the user, change the User Details as necessary.
5. Click on Submit button.
   Note: The mobile number and Email should be unique i.e. it is not used by some other user in the system. If so, you will not be able to create the user.
   The updated list of users is displayed.
   TIP: Use the Assign Roles facility in order to assign/un-assign role(s) to the user.

1. Click on Define Users sub item from User Administration menu item.
2. Select the user you want to delete.
3. Click on Delete button.
4. Click on Yes button in the dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with this action any more.

1. Click on Define Users sub item from User Administration menu item.
2. Select the user you want to assign/un-assign the roles.
3. Click on Roles button.
4. From the lists with available roles select the one you want to assign/un-assign.
5. Click on Move ‘<’ button.
   Repeat steps 7 and 8 as many times as necessary.
   TIP: Use Move All ‘«’ button if you want to move all available items at once. The reveres action - un-assign roles, is also available.
6. Click on Submit button.
   The user is updated with new roles list, as per your applied changes.

1. Click on “Define Authorisation Rules” menu option.
2. Authorisation Rules screen will open up with a popup asking If corporate administrator intends to setup default authorisation rules.
3. On click of ‘Yes’ button, ‘Default Authorisation Rules’ Screen will open up.
4. The setup of default authorisation rules requires setting up at least two(configurable) corporate users by the corporate administrator. If two corporate users are already defined by the corporate administrator, then the administrator can proceed further else a message will appear and administrator will not be able to use default authorization rules facility.
5. If two corporate users are already defined by the corporate administrator, Then
   • Edit the Default Authorisation rule name if required.
   • Select corporate users as authoriser for level 1 & level 2
6. Click on Submit button. Success message will be shown indicating “Default Role and Rules created successfully for all accounts and all transactions and assigned for authorizers”.

1. Click on Define Authorisation Rules sub item from Users Administration menu item.
2. Select the account for which you want to setup the daily withdrawal limit.
3. Click on Edit Limit button.
4. The current limit on the account and the bank defined limit is displayed to you. Specify the limit as appropriate.
5. Click on Submit button.

1. Click on Define Authorisation Rules sub item from Users Administration menu item.
2. Select the account and its relating instruction type for which you want to add an authorisation rule.
3. Click on New button.
4. Enter all required rules: Minimum and Maximum withdrawal limits. The bank defined max limit is displayed.
5. Add at least one Authorizers Set.
6. Click on Submit Set button.

1. Click on Define Authorisation Rules sub item from Users Administration menu item.
2. Select the account and its relating instruction type for which you want to change the authorisation rule.
3. Select the Authorization rule you intend to edit.
4. Click on Edit button.
5. Enter the changes you want to apply to authorisation rule: Minimum and Maximum limits.
6. Click on Submit Set button.
7. If required, change the Authorizers Set
.
8. Click on Submit Set button.

The authorisation set is updated according to your last changes.

1. Click on Define Authorisation Rules sub item from Users Administration menu item.
2. Select the account and its relating instruction type for which you want to delete the authorisation rule.
3. Select the authorisation rule to delete.
4. Click on Delete button.
5. Click on Yes button in dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with action any more.

1. Open Authorization Rules screen either for rules adding purpose, or for rules editing purpose.
• In order to add authorizers set to the rule - click on Add Set button and define the Authorization Levels.
• In order to modify authorizers set - select an existing set, click on Edit Set button and define the Authorization Levels .
• In order to delete an authorizers set - select an existing set and click on Delete Set button.
2. Click on Submit Set button.

1. Open Authorization Rules screen either for Authorizers Set adding purpose or for Authorizers Set editing purpose.
• In order to add Authorization Level - click on Add Level button and select the user you want to assign to the authorizer set.
• In order to remove the Authorization Level - select the required level and click on Delete Level button.
2. Click on Submit Level button.

1. Click on Maintain Corporate Profile sub item from User Administration menu item.
2. In Add Account section select the account type you want to add - bank account or a card one.
3. Depending on option selected, enter either the Account Number or Card Number and Validity Date.
   TIP: Use Clear facility if you want to clear entered data.
4. Click on Add button.
   TIP: To remove the account/card added in the list, select the required account/card and click on Remove button.
   If you want to add more than one account, repeat steps 2-4 for each account you want to add.
5. Specify digital signature details to authorise the changes. Specify the location of the digital signature. The system will ask you to specify the location of digital signature file and its password.
   There are 2 options to provide the digital signature.
• File Browser based digital signature load - select 'File' option and click Browse. Locate the .pfx file and specify the password
• Secure Device based digital signature load - select 'eToken / CryptoCard' option. This option is applicable to the users who have digital signature available in secure device. You should have completed the steps mentioned to set up and configure the use of secure device according to the documentation on how to use eToken / CryptoCard.
  In IE, this option is visible when the required software has been installed. In FireFox, this option can be used when the configuration of secure device is complete.

On selecting this option when the secure device is inserted in the system, you will be provided the list of available digital signature on the device and to provide the password. The password will not be asked if it has been provided earlier within the same browser window and this is browser specific behavior. FireFox asks to provide password twice (one before selection of digital signature and one after selection) while IE asks once only.

For more details, please refer to the documentation downloaded with BankFlex signature package.
6. Click on Submit button.
   The request for the change in Corporate Profile is sent to Bank. Once the details are amended at Bank, the profile changes will be visible to users.

1. Click on Maintain Corporate Profile sub item from User Administration menu item.
2. In Delete Account(s) section select the account you want to delete.
   TIP: Use Check All/Clear All to check/uncheck all available accounts at once.
3. Specify digital signature details to authorise the changes. Specify the location of the digital signature either 'Browser' or 'File'. If you choose 'File' option then system will ask you to specify the location of digital signature file and its password.
   There are 2 options to provide the digital signature.
• File Browser based digital signature load - select 'File' option and click Browse. Locate the .pfx file and specify the password
• Secure Device based digital signature load - select 'eToken / CryptoCard' option. This option is applicable to the users who have digital signature available in secure device. You should have completed the steps mentioned to set up and configure the use of secure device according to the documentation on how to use eToken / CryptoCard.
  In IE, this option is visible when the required software has been installed. In FireFox, this option can be used when the configuration of secure device is complete.

On selecting this option when the secure device is inserted in the system, you will be provided the list of available digital signature on the device and to provide the password. The password will not be asked if it has been provided earlier within the same browser window and this is browser specific behavior. FireFox asks to provide password twice (one before selection of digital signature and one after selection) while IE asks once only.

For more details, please refer to the documentation downloaded with BankFlex signature package.
4. Click on Submit button.
   The request for the change in Corporate Profile is sent to Bank. Once the details are amended at Bank, the profile changes will be visible to users.

1. Click on Authorise Certificate Requests sub item from User administration menu item.
2. The screen gets populated with all certificate requests that require approval from the corporate administrator.
3. The screen allows the corporate administrator to filter the records on the basis of search criteria like user name, request date range. Specify the search criteria and click search button to filter the desired requests. Clear button clears the search criteria and results.
4. Select a certificate request and click Reject button, the system requires you to specify the reject reason. Rejected Certificate Request gets the status “Rejected By Admin”. The corporate user receives an alert specifying the same.
5. Select a certificate request from the search results and click Approve button. The system requires you to choose a digital certificate to sign the certificate request details. Approved Certificate Request gets the status “Pending”, which means it has been sent to the certificate authority. The corporate user receives an alert specifying the same.
6. This screen allows the corporate administrator to track the status of certificate requests he approved. After receiving approval from corporate administrator, they could exist in various statuses like “Pending”, “Accepted”, “Rejected”, “Downloaded” and “Error”. In addition he can also see the requests that he had rejected previously, although there is no other status that the rejected certificate requests would exist in. He can use the search criteria panel to filter the results in similar manner.

1. Click on Exchange Rates sub item from Reports and Enquiries menu item.
2. Click on NBM Official Rates sub item from this sub menu.
   You are pointed out to the NBM official site, to the page with today exchange rates.

1. Click on Exchange Rates sub item from Reports and Enquiries menu item.
2. Click on Commercial Rates sub item from this sub menu.
   You are provided with today MAIB commercial exchange rates.

1. Click on Exchange Rates sub item from Reports and Enquiries menu item.
2. Click on Card Rates sub item from this sub menu.
   You are provided with today MAIB card exchange rates.

1. Click on Resource Privilege Report sub item from Reports menu.
   You will be provided with the list of all Company users and their assigned resource privileges.
   The report shows the Accounts, Groups or General level privileges assigned to each user.

1. Click on Authorisation Rules Report sub item from Reports menu.
   You will be provided with the list of all Company users and their assigned authorisation rules.
   The report shows the authorisation rules assigned to each user on accounts and instructions.

1. Click on Flux Manager sub item from Reports menu.
2. Select the date up to which you want to retrieve the cash availability.
3. Select the accounts you are interested in and click on Submit button.
   TIP: If you want to get the report for accounts in a specific currency, you can specify that currency (ies). There are available MDL, EUR and USD currencies.
   Use Clear button to clear the report criteria in one single step.
4. Click on amount links under the date column to view the transaction details.
5. Select the report format - Excel or PDF and click on Download button to download the details in the specified format.
6. Click on Print button to print the details.

• You can request the future cash availability for operational accounts only.
• You are able to request Flux Manager report for maximum 6 months in advance.
• You can request the Flux Manager report with same parameters maximum once per day.
• You will be able to request Flux Manager report only if you have been assigned with corresponding privilege.

1. Click on Trade Manager sub item from Reports menu.
2. Select the period for which you want to get the incomes/payments list.
3. Enter the business partner name.
4. Select the accounts you want to include in this report.
   TIP: If you want to get the report for accounts in a specific currency, you can specify that currency (ies). There are available MDL, EUR and USD currencies.
   Use Clear button to clear the report criteria in one single step.
5. Select the report format - Excel or PDF and click on Download button to download the details in the specified format.
6. Click on Print button to print the details.

• You can request the incomes/payments for operational accounts only.
• You can request the report for a period no older than 4 months from current date.
• You will be able to request Trade Manager report only if you have been assigned with corresponding privilege.

1. Click Change Password sub item from Miscellaneous menu.
2. Enter current login password.
3. Enter new login password.
4. Re-enter new login password used in previous step, for confirmation purpose.
5. Click on Submit button.

• Password will be minimum 8 characters and maximum 28 characters in length.
• Password will contain lowercase and uppercase letters and will contain at least 1 digit and at least one special symbol, like (!@#$%^&*_+=?/~';:,<>|) .
• Password cannot begin with a special symbol.

1. Click on Corporate Contacts sub item from Miscellaneous menu item.
2. Click on New button.
3. Enter Full Name of the corporate contact and its contact Phone number, both being compulsory.
4. Click on Save Person button.

1. Click on Corporate Contacts sub item from Miscellaneous menu item.
2. Select a contact from the list with contacts.
3. Click on Edit button.
4. Enter Full Name of the corporate contact and its contact Phone number, both being compulsory.
5. Click on Save Person button.

1. Click on Corporate Contacts sub item from Miscellaneous menu item.
2. Select a contact from the list with contacts.
3. Click on Delete button.
4. Click Yes on the dialog box you are prompted with.
   TIP: Click No if you do not need to remove the contact any more.

1. Click on Digital Certificate Request sub item from Miscellaneous menu item.
2. Click on ‘Request New Certificate’ button in IE browser, system will prompt you to allow website to perform a digital certificate operation.
• If you say No to this prompt, the request will not be created
• If you say Yes to this prompt, it is passed on to the certificate authority and will be displayed with Pending status to the corporate user.
3. Click on ‘Request New Certificate’ button in Firefox, Chrome or Safari browser, system generates a file with extension “.pem”. This file should be kept safe and not to be shared with anyone.
• Some browsers asks to open or save the generated file while other saves the file in logged in user’s Downloads folder. If browser asks to open or save the file then choose to save the file
• A popup opens up with instructions. Follow the instructions and click OK. The request for new certificate is sent and will be displayed with Pending status.
4. The certificate authority can either deny or issue the certificate request.
5. The system keeps performing a status enquiry of pending certificate requests.
6. In case the request gets denied by the certificate authority, the corporate user receives an alert specifying the same. The certificate request will be displayed with a status “Rejected”.
7. When a certificate is issued by the certificate authority, the corporate user receives an alert specifying the same. The system shows the certificate request status as Accepted. Once in this state the user can download the certificate.
8. To download the digital certificate in IE browser, click on ‘Download Certificate’ button. The certificate gets installed in the browser (your personal store in case of IE).
9. To export the public and private keys of the certificate downloaded from IE browser in a folder on your computer, click “Export & Save Certificate Keys” button. This will open up a pop-up that provides guidelines to you on how to export the public/private key files from the certificate stored in your browser.
10. To download the digital certificate in Firefox, Chrome or Safari browser, click on ‘Download Certificate’ button.
• A popup opens up. Specify the “.pem” file generated earlier and specify the password for the certificate and click Submit. This password is used when you use the digital certificate for login/authorisation
11. You need to follow each step carefully. Once the instructions are successfully completed you will be able use digital certificate for authentication and authorization.

1. Click on Digital Certificate sub item from Miscellaneous menu item.
2. Click Browse to locate the file to upload.
3. Choose the file containing the public key of your digital certificate
4. Click on Read Certificate button.
5. If the file is valid then the certificate details will be presented to you with a prompt to click the submit button
6. Click on Submit button to upload the digital certificate.
   You will now be able to use this certificate at the time of logon or for Instruction Authorisation process.
   Note: The certificate should belong to you and has not been used by someone else.

1. Click on "You have N new messages" link that is displayed on top right side of the Home page.
   If there are no new (unread) messages, you will be informed that you have 0 messages.
   You are provided with the list of messages that have been sent by Bank for your information.
2. Click on the Message Subject link.
   The message is opened and you can read its content.
3. Depending on action you want to undertake, click one of the following action buttons:
   • Inbox - to go back to the message list from your inbox
   • Reply - to reply to this message
   • Close - to close the message and go to application main page.

1. Click on "You have N new messages" link that is displayed on top right side of the Home page.
   If there are no new messages for you to display, you will be informed that you have 0 messages.
2. Click on Compose button in the messages list.
   You are redirected to the message entering page.
3. Enter the message details:
   • Select the Account you want the message to be associated with.
   • Select the subject - Password relating issue, Funds Transfer, Cards, Address change, Mobile Banking, Others
   • Enter the message body.
4. Click on Send button.
   TIP: Click on Inbox button to go back to your Inbox without sending the message.
   The message is sent to the Bank. You can use View Sent Messages facility to view all messages sent by you.

1. Click on "You have N new messages" link that is displayed on top right side of the Home page.
   If there are no new messages for you to display, you will be informed that you have 0 messages.
2. Select the message(s) you want to delete.
   TIP: Click on message Subject link if you want to view the message before deleting it.
3. Click on Delete button.
4. Click on Yes button in the confirmation dialog box you are prompted with.
   TIP: Click on No button if you do not want to proceed with this action any more.
   The selected Messages are sent to Trash. You can use View Messages sent to Trash to view all deleted messages.

1. Click on "You have N new messages" link that is displayed on top right side of the Home page.
   If there are no new messages for you to display, you will be informed that you have 0 messages.
2. Click on Sent Messages button in the messages list.
   You are provided with the entire list with messages that have been sent by you and have not been deleted.
3. Depending on action you want to undertake, click one of the following buttons:
   • Inbox - to go back to Inbox
   • Trash - to go back to Trash box
   • Compose - to compose a new message. You can use Compose Message facility to create a new message.
   • Delete (by selecting messages) - to delete the message from Sent box.
     TIP: Click on Yes button in the confirmation dialog box you are prompted with.
     Click on No button if you do not want to proceed with this action any more.
     The selected Messages are sent to Trash. You can use View Messages sent to Trash to view all deleted messages.
   • Close - to close the message and go to application main page.
   • Click on message Subject link in order to view details of that message. From the message details page you are able to go back to Sent box by clicking on Sent button.

1. Click on "You have N new messages" link that is displayed on top right side of the Home page.
   If there are no new messages for you to display, you will be informed that you have 0 messages.
2. Click on Trash button in the messages list.
   You are provided with the list with messages that have been sent to trash.
3. Depending on action you want to undertake, click one of the following buttons:
   • Inbox - to go back to Inbox
   • Sent - to go back to Sent box
   • Restore (by selecting messages) - to move the messages from Trash to Inbox or Sent box
   • Delete (by selecting messages) - to permanently delete the message from Trash
   • Close - to close the message and go to application main page.
   • Click on message Subject link in order to view details of that message. From the message details page you are able to go back to Sent box by clicking on Sent button.

1. Enter in browser the MAIB official site address.
2. Click on the Corporate Internet Banking icon displayed on the page header.
   You are directed to login page.
   The page bottom displays the text: "If you are a first time user, please click here to complete the registration."
3. Click on available "click here" link.
4. On the First Time Login page enter: Company ID, Login Id, First Name, Last Name, and Passport Number, data that you indicated when filled in the subscription form or received from your company's administrator.
5. Click on Submit button.
   All these details are against data stored in the system for your identity verification.
   Once your identity is established, the system generates the password for first time login and sends it either by SMS, or by email, or both methods (in parts), depending on password receiving preferred method set for your login account.
   TIP: enter the correct personal details as incorrect tries will lock your account and it will require Bank administrator to unlock it.
6. On the screen with first time login password verification enter: the first time login password you received from system, new password and once again the new password, for confirmation purpose. You will use the new password for further authentication and login.
   
TIP: Enter the correct first time login password within 15 minutes of its generation as incorrect tries will lock your account and it will require Bank administrator to unlock it. If you don't receive the first time login password for a long time, then start the first time login process once again.
7. If you are authorised to use digital signature for login purposes, then select the following options:
• Upload Digital Certificate - if you already have the digital certificate available with you, you can choose to upload the file enabling you to logon to Internet Banking system.
8. Click on Submit button.
   The system checks that the first time login password corresponds to that the system sent to you, is not expired, the new password is according to Bank password generation policy the following happens:
9. If you do not require digital signature to logon then your account is activated successfully and you can start use the Internet Banking system.
10. If you have selected to upload your digital certificate file, then you need to provide the details of the file on the "Digital Certificate Details" screen
    • Click Browse to locate the file to upload.
    • Choose the file containing the public key of your digital certificate
    • Click on Read Certificate button.
      If the file is valid then the certificate details will be presented to you with a prompt to click the submit button
    • Click on Submit button to upload the digital certificate. You will be provided a dialog box with following options:
    • Click on available "click here" link to download BankFlex Signature package.
      This will allow you to download the software to use eToken or CryptoCard secure devices in Internet Explorer and the documentation to use eToken or CryptoCard secure devices. The documentation provides details on how to use or set up eToken and CryptoCard devices in both IE and FireFox.
      Select Open or Save options.

The first time login process is successful and account is activated. You can now login into the application.
TIP: If you do not upload your digital certificate file during first time registration, then select “Digital Signature” option in Security drop down on Login page and choose “Pending Digital Certificate Registration” to login and then select Miscellaneous -> Register Digital Certificate option
DS users need to follow the instructions specified in downloaded document in case they use eToken and CryptoCard device

• New password will be minimum 8 and maximum 28 characters in length.
• New password will contain lowercase and uppercase letters and will contain at least 1 digit and at least one special symbol, like (!@#$%^&*_+=?/~';:,<>|) .
• New password cannot begin with a special symbol.

• Click on Forgot Password? button
• On the screen, provide your login and personal identification details.
• Click on Submit button to send the request to re-generate the login password.
  All these details are against data stored in the system for your identity verification.
  Once your identity is established, the system generates the password for login and sends it either by SMS, or by email, or both methods (in parts), depending on password receiving preferred method set for your login account.
  TIP: enter the correct personal details as incorrect tries will lock your account and it will require Bank administrator to unlock it.